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Patient Information
We are committed to offering the highest level of accessible and affordable family healthcare to Ballarat. We provide a comprehensive range of general practitioner, allied health and specialist services.
We are currently accepting new patients and welcome you to our clinic.
Check the answers to frequently asked questions
Patient Privacy
Your medical record is a confidential document.
It is the policy of this Practice to maintain security of personal health information at all times, and to ensure that this information is only available to authorised staff members.
Patient health records at the practice are a combination of RACGP computerised records using Medical Director software for prescribing, letter writing, medication lists, vaccinations and reminders.
Pathology and radiology results are downloaded.
All the Doctors and staff at Can-Brae Clinic are committed to providing you with a high standard of patient care. However, we acknowledge that our patients have certain rights and we aim to support these rights as much as we can. If you feel we have not met your expectations, please contact our Practice Manager by phone on 03 5332 1501.
If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.
Appointment
Contact us today! When booking, please indicate whether you will need a longer appointment, e.g. multiple problems, pre-employment medical, insurance or Centrelink forms etc. You may be asked by your doctor to make a further appointment if your condition is complex. Separate appointments are required for all family members needing a consultation.
Carn-Brae Clinic requests patients to cancel or rebook their appointments if they are unable to attend for any reason with no less than a 4-hour notice. Cancelled appointments with less than 4 hours’ notice may attract an $80 fee.
If you fail to cancel or attend your appointment you will be charged with a $80 non-attendance fee.
24 hours’ notice must be given for all allied health appointments or you may attract an $80 Cancellation fee or an $80 non-attendance fee.
Session Times:
8.30am – 6:30pm
Standard appointments are of 10 to 15 minutes duration.
| Appointment/Service | Full Fee | Medicare Rebate* | Out-of-Pocket Fee^ |
|---|---|---|---|
|
Brief Consultation (Less than 5 mins) |
$45 | $18.85 | $26.15 |
|
Standard Consultation (5 to 20 mins) |
$75 | $41.20 | $33.80 |
|
Longer Consultation (20 to 40 mins) |
$105 | $79.70 | $25.30 |
|
Prolonged Consultation (More than 40 mins) |
$135 | $117.40 | $17.60 |
| Lesion Removals | Total Cost |
|---|---|
| Punch Biopsies | $75 |
| Standard Skin Lesions | $150 |
| Dressing Fee | $10 |
* Standard Medicare rebate, Once the Extended Medicare Safety Net threshold has been reached this amount can change.
^ Subject to change as this is dependent upon the Medicare Rebate
Full fee payment on the day of consultation is required
Communication
Your doctor cannot give you their full attention if they are interrupted by phone calls. All medical matters must be dealt with by a consultation rather than by phone. If however, you are asked by your doctor to ring, our receptionists can either put you through to the doctor, or take down your details and the doctor will call at their earliest convenience.
Phone immediately and explain the situation to the receptionist who will either put your call straight through to the doctor, arrange for the patient to be seen as soon as possible, or arrange other emergency care such as ambulance, hospital assessment or admission.
Our Practice is committed to preventative care. Your Doctor will seek your permission to be included on our Reminder System. We may issue you with a Reminder Notice from time to time, offering you preventative health services appropriate to your care.
If you do not wish to be part of this system, please advise reception or your doctor. In the case of abnormal test & imaging results, this Practice has a system of patient recall, whereby you will be contacted by telephone or post.
Carn-Brae Clinic does not communicate with patients by email. We do not accept emails containing patient’s personal information, any emails received that contain a patient’s personal information will be immediately deleted.